Wirecard Card Solutions Limited (FRN 900051) is authorised and supervised by the FCA to issue e-money and provide payment services including, issuing e-money onto prepaid cards. Wirecard is authorised under the Electronic Money Regulations 2011 (the EMRs) and its activities are also subject to requirements under the Payment Services Regulations 2017 (the PSRs).
- I Why did the FCA take this action now?
- II What should I do if I have e-money with Wirecard, use Wirecard to make payments or my prepaid card has stopped working? Who do I contact?
- III What should I do if I gave money to an agent of Wirecard?
- IV What should I do if I gave money to an agent of Wirecard which is based in another EEA country?
- V The account where I receive my benefit payments has been frozen, what do I do?
- VI I am experiencing financial hardship as I can’t access money (for example, my salary) that’s been paid onto my card. What should I do?
- VII Are my funds protected by FSCS?
- VIII Is there a chance I won’t get my money back? What is safeguarding?
- IX What should I do if I am a firm who outsources some operational functions to Wirecard?
- X What happens next?
On 26 June 2020, the FCA imposed a number of requirements on Wirecard including, that the firm:
- must not dispose of any assets or funds
- must not carry on any regulated activities
- must set out a statement on its website and communicate to customers that it is no longer permitted to conduct any regulated activities.
This follows publication to the FCA’s Register of a number of requirements which have been applied to Wirecard’s authorisation from 19 June 2020. The full requirements have been published to the FCA Register.
There are ongoing events in Germany concerning companies closely linked to Wirecard. Wirecard’s parent company, Wirecard AG based in Germany is currently the subject of law enforcement interest and insolvency proceedings. Wirecard AG is not supervised by the FCA.
Why did the FCA take this action now?
The FCA is the UK’s designated competent authority, responsible for granting firms based in the UK, permissions to undertake e-money activities and payment services and, it is within the FCA’s power to take supervisory action in certain cases to protect the interests of a firm’s customers. Under the EMRs, the FCA may impose such requirements as it considers appropriate which may require a firm to (a) take a specified action; or (b) refrain from taking a specified action. These types of requirements are known as ‘Own Initiative Requirements (OIREQ)’.
Our primary objective is to protect the interests and money of consumers who use Wirecard. Following last week’s news of €1.9 billion missing from the accounts of the German company, Wirecard, we immediately placed requirements on the firm’s UK business so that it should not pay out or reduce any money it holds for its customers except on their instructions. We have been working closely with Wirecard UK and other authorities over the past few days to take action that protects consumers. We are continuing to do this and on 26 June, we took additional measures to require the firm to cease all regulated activities in order to further protect customer money. This now means customers money cannot be accessed.
What should I do if I have e-money with Wirecard, use Wirecard to make payments or my prepaid card has stopped working? Who do I contact?
Customers should contact their card provider directly and may do so using the contact details on their website.
Customers can also contact our Consumer Helpline for further information.
What should I do if I gave money to an agent of Wirecard?
E-money firms like Wirecard may provide payment services through agents. An agent is any person (this can be an individual or a company) who provides payment services on behalf of an e-money firm. E-money firms may also appoint distributors to distribute or redeem e-money but distributors cannot provide payment services. Unlike agents, there is no requirement to register distributors and agents are published to the FCA’s Register. Where e-money firms appoint agents or distributors they are responsible for anything done by an agent or distributor.
Customers should contact their card provider or Wirecard directly if they are concerned, have any questions or for any updates.
What should I do if I gave money to an agent of Wirecard which is based in another EEA country?
An authorised e-money firm, like Wirecard, may provide payment services or e-money activities in another European Economic Area (EEA) country. This is called ‘passporting’. Passporting when a business carries on activities and services regulated under EU law in another EEA country on the basis of authorisation or registration in its home country. The activities may be carried out in the host country using a branch or a local agent / distributor or, on a cross-border services basis without a physical presence in the host country for example, a website.
Wirecard is passporting its services into all EEA countries and has established some agents and distributors in those countries. If a customer has given money to an agent or distributor of Wirecard which is based in another EEA country, they should contact Wirecard directly.
The account where I receive my benefit payments has been frozen, what do I do?
The FCA has been working with the Department of Work and Pensions (DWP) to arrange help for affected consumers. Please refer to the DWP (link is external) for support.
I am experiencing financial hardship as I can’t access money (for example, my salary) that’s been paid onto my card. What should I do?
If you’re struggling to pay for essentials you might be able to get help from a local welfare assistance scheme.
They vary from area to area and can provide, for example, vouchers, pre-payment cards, furniture or white goods and food banks.
Some local authorities might also give loans.
- If you live in England, find your local welfare assistance team using this interactive map on the Children’s Society website (link is external).
- If you live in Scotland, find out more about the Scottish Welfare Fund on the Scottish Government website (link is external).
- If you live in Wales, find out about the Discretionary Assistance Fund for Wales(link is external).
If you live in Northern Ireland you might be eligible for Finance Support. Find out more on the nidirect website(link is external).
Are my funds protected by FSCS?
No. The Financial Services Compensation Scheme (FSCS) only applies to certain types of activity which does not include issuing electronic money or payment services.
Under the EMRs and PSRs, there are rules on how customers’ money should be protected and these requirements are known as ‘safeguarding’.
Is there a chance I won’t get my money back? What is safeguarding?
Safeguarding is a key consumer protection measure within the EMRs and the PSRs. The purpose of safeguarding is to protect and return customer money if a firm was to fail.
Wirecard is required under the EMRs to maintain appropriate measures to safeguard customers money. It does this by holding it separate from its own money in accounts with banks (or another credit institution). Effective safeguarding arrangements are critical to help ensure that customers’ money is protected and returned if a firm fails. Adequate safeguarding arrangements which are compliant with the regulatory requirements are a condition of Wirecard’s ongoing FCA authorisation.
What should I do if I am a firm who outsources some operational functions to Wirecard?
Firms should contact their relevant Supervision contact to discuss the contingency plans they have in place. We have a dedicated Customer Contact Centre to give your firm a direct point of contact, email Firm.Queries@fca.org.uk
To note, we are currently consulting on new requirements on the firms we supervise to help strengthen their operational resilience including, the implications for operational resilience for firms using outsourcing and other third-party service providers. We would also draw your attention to the EBA Guidelines on Outsourcing Arrangements which apply to e-money and payment firms.
What happens next?
The FCA has published requirements to the Register in respect of Wirecard and continue working with the firm to progress these matters.
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